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Rated 5 out of 5 stars

Such a good team with excellent service . The team were 100% professional. Quick response and they did everything on time with 100% satisfying outcome . Choosing them for my next work too .. Thank you... See more

Rated 5 out of 5 stars

My experience with Design 121 is by far the best service I have ever received. Elena who was my designer was always there for me, she has done more than what I was expected. She was working on my back... See more

Rated 1 out of 5 stars

One of the worst experiences of my life!! From the very beginning I was clear about what I wanted and they didn't deliver. The builders they put me in contact pulled out and I didn't even get reim... See more

Rated 5 out of 5 stars

I have worked with Design 121 on a number of occasions now and would rate them highly as a company. The staff are professional, hard working and always go the extra mile to help out their clients. I... See more

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Company details

  1. Construction & Manufacturing

Information provided by various external sources

Design 121 is an agency that provides end-to-end Interior Design services for both residential and commercial spaces. We are not a traditional agency. Design 121 is a hand-picked tribe of talented, freelance designers based in London and around the UK, selected from some of the best design schools and studios in the world. Our diversity and range of talent means that we can find the most suitable designer for your project; ranging from Interior & Landscape Designers, Furniture & Lighting Designers to Graphic Designers, accommodating any aesthetic and fulfilling any project brief. We collaborate with our clients through both our innovative online platform as well as traditional, honest, face to face contact. Transforming a space ought to be a joy and that’s why Design 121 oversees all of its live projects from the initial brief through to its conclusion, transforming your space as seamlessly as possible.


Contact info

4.2

Great

TrustScore 4 out of 5

33 reviews

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Rated 5 out of 5 stars

Highly Recommended

Such a good team with excellent service . The team were 100% professional. Quick response and they did everything on time with 100% satisfying outcome . Choosing them for my next work too .. Thank you guys 👍🏻

19 October 2021
Unprompted review
Rated 1 out of 5 stars

No real value added

This review is based on the introductory package which is ~£500 (incl. tax). I’ll start by saying that if you already have some form of appreciation for interior or aesthetics in general and are looking for a company to help add real value especially on the design front, then this is probably not the company for you. They might be ok if you have no idea where to even start and needed a generic combination of furniture – but going from my experience you might need the more expensive packages to reach something reasonable. There was no need for the initial consultation at my flat because the final proposal had no reflection of this. I felt the service was rushed from the start (when they were trying to up-sell me to the Bronze package before understanding what I am trying to achieve) to finish.

After the initial “consultation” at my flat, the first proposal was given, which was just a random collection of furniture. I then spent up to an hour writing very detailed feedback to really help them guide me through the design process, and after all of that, pretty much nothing had changed in the “second” draft, a few furniture items had slightly changed colours or one or two max more items where added. No real change in what they were to deliver, which is a pre-made “design” output. Upon receiving the “second” draft, they made no mistake in rushing me to select what I liked and sign the document. Attention to detail was also poor, even within their recommendation which I won’t bother going into.

To summarise, passive aggression on trying to maximise the money they make from you, you DO NOT get a personalised service, and if you are looking for a real design-edge then go somewhere else as this company is not for you.

12 May 2021
Unprompted review
Design121 logo

Reply from Design121

First of all wanted to say thank you for your comment and all feedback, however we think it's very unfair, I'll take your attention to these points.

Regarding Introductory package which we call it basic package with value of £420 +VAT is more suitable for decoration/furniture fixtures. I would refer you to your comment which you are right about, you said "you might need the more expensive packages to reach something reasonable" if you would like to have more than furniture fixtures decoration for sure you need more than basic in order to give us more freedom to develop your space! that's why we "they were trying to up-sell me to the Bronze package" because we knew that you needs more than having furniture decoration in order to improve your space, you are not our first client, we have experience with many residential property. We never rushed from the start, all steps and process are crystal clear as you know we gave you PDF file process spec sheet from the begging before you make any payment. We are organised more than any other interior design company, in fact we were very patient that this project could have been done in a week, but it takes 4 weeks, so we spend more times on your project. We had 4 stages on your design process and each time we collaborate with you and you give us feedback, we modified/amend each time and it has been signed-off by you, so there was no doubt that you were not happy with design otherwise you could complaint from the beginning and we amend your file or even change your package to bronze.

It's first time that client complaints about our design services because so far all these years they were overwhelmed with design qualities, you can find and see comments on above.

I believe you were looking for big improvements on your property and unfortunately the package that you took was not appropriate package for your interest, that's why you haven't been satisfied, because you was looking for big changes, not just furniture and decorations.

Once again thank you for your feedback, we always here to lesson to our customers and improve our service,

Rated 5 out of 5 stars

Recommended

My experience with Design 121 is by far the best service I have ever received. Elena who was my designer was always there for me, she has done more than what I was expected. She was working on my backyard in order to make new office in our garden. I really have to give it all to Elena for just being there for me and explaining everything in detail to me it made the experience so much more easier once she showed me visual. I would recommend this company to anyone who is just starting out and looking to have extention for house, so they will make the experience memorable and exciting.

8 August 2020
Unprompted review
Rated 5 out of 5 stars

Amazing design company!!!

I have worked for design 121 for over a year now and I can't fault the company. As a designer for design 121 you are fed a number of fantastic opportunities, freedom for design, flexibility and you can work along side inspirational experienced designers. Help is always at hand and the opportunity to grow as a designer and project manager. Will definitely recommend design 121 to any aspiring or experienced designer.

7 October 2019
Unprompted review
Rated 5 out of 5 stars

I m Interior Designer

I m Interior Designer and I have worked with Design 121 on last year it was a fantastic experience for me. I m still collaborating with them as freelancer. Thanks to Abtin

30 September 2019
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, perfectionist and extremely able with a good work ethic. I have worked with Abtin in the past and he is one the best when it comes to planning, detail and commitment. Highly recommendable.

26 September 2019
Unprompted review
Rated 1 out of 5 stars

One of the worst experiences ever

One of the worst experiences of my life!! From the very beginning I was clear about what I wanted and they didn't deliver. The builders they put me in contact pulled out and I didn't even get reimbursed for the parking permit I had organised for them.

I had to pay for the project manager to come up to site myself even though it was agreed as part of the plan that the project manager would be on site. There was no project management at all!!!

There is a leak in the bathroom sink and both the oven and gas cooker are faulty. I ended up pretty much doing everything myself. I would never use or recommend them.

18 June 2019
Unprompted review

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